With the abundance of online options, students are spoilt by choice today, whether it comes to expert writing assistance and guidance, or to grammar and plagiarism checking. That’s why they expect a variety of services and features from such websites. To live up to the students’ expectations and become their go-to online writing help source, one has to offer everything they need in one place, plus discounts, rewards and probably some other perks – but most importantly, to keep the prices affordable. Scribbr fails at all of the above. Notwithstanding its solid online reputation in the industry, and regardless of the Scribbr rating being excellent according to many customers, it can’t be considered one of the top academic sources for students. Read on to find out what Scribbr lacks to become one.
Scribbr may be a buzzword because it offers a quality plagiarism checker. Any top-rated anti-plagiarism tools review includes a paragraph or two of a Scribbr review as one of the most accurate tools for plagiarism detection. Much to the students’ disappointment though, it is not the service most of them are looking for, as the prices on the website are through-the-roof high. While Scribbr claims to have highly qualified essay and dissertation experts, they can only proofread and edit your paper, not help you with writing it. So it is not a service for anybody who has a limited budget or is struggling with putting together an essay or other piece of academic writing. In other words, it’s not a student-friendly website, even though Scribbr is extensively marketed towards students.
Other than that, Scribbr creates an impression of a well-organized, trustworthy and professional service. This goes beyond just the visual aspect of quality web design and streamlined information layout. The website doesn’t showcase testimonials from some anonymous people, or push you into signing up before you can even see something you were searching for. So you aren’t likely to worry about, ‘is Scribbr fake or scammy?’ at any point of using the website. Over a thousand enthusiastic Scribbr reviews on Trustpilot that are mentioned on the home page should be self-explanatory statistics, as compared to dubious praising statements found on similar websites.
To eliminate questions like ‘is Scribbr reliable?’, there are also examples of results you will receive when your edit is completed, and a sample of a Scribbr plagiarism check report. You can view the photos and gifs of the Scribbr team on the About Us page, as well as the photos and profiles of the editors in the Our Editors section. A large company is certainly more likely to be trustworthy and reliable than a website run by a group of students.
Scribbr reviews are mixed – some customers are delighted, others claim they had higher expectations, or received work of varying quality when placing different orders. However, the service promises to ‘always meet the deadline’ and doesn’t fail to do so, even if it takes several experts to work on a larger paper.
An impressive feature is the variety of languages Scribbr editors can work with, as the service hires native speakers worldwide. English is definitely the most common, but proofreading and editing services are available in Dutch, German, Spanish, French, Italian, Swedish, Norwegian, Danish, and Finnish. Scribbr plagiarism checker also works with 20 different languages and is well-known for its quality.
Being one of the top rated anti-plagiarism tools for academic purposes, Scribbr plagiarism checker uses the same advanced software and extensive database as Turnitin (which includes books, academic papers and publications). That’s why Scribbr plagiarism report results are likely to be more accurate than what you get elsewhere, and different from those of many other anti-plagiarism services that only use the Internet as their database. This may be of utmost importance when writing research papers and dissertations.
These can’t be easily divided into separate categories, as additional editing services can be purchased only together with the basic proofreading/editing service. This may seem kind of confusing, as many people assume that at the highest rates in the academic service market, you would expect the Scribbr editors to spot and eliminate all the problems and inconsistencies, bringing everything in the paper to common academic writing standards. Moreover, in many articles mentioning the Scribbr services, including those written by the Scribbr team, the information you see can really give you such an impression.
However, what these articles don’t mention is the division into separate services. ‘Structure and layout’ are not covered by the basic proofreading and editing service that only deals with superficial mistakes (grammar and syntax, spelling and punctuation, inflated and redundant phrases, tone and word choices). If you are concerned about the structure, logic, and clarity of your text (things like argumentations, conclusions, transitions between paragraphs, references and other important elements), you have to pay even more to receive feedback and improvement suggestions on these issues.
Feature-wise, it means you can choose to add Structure Check, Clarity Check, Reference Check or Layout Check to the standard Scribbr proofreading service.
These will certainly improve the quality of a document, and may be worth the extra money you have to pay, but that mainly depends on the importance and complexity of your paper, like when you have to write a thesis, not a bunch of essays on different subjects. The same can be concluded about Scribbr plagiarism checker.
One of the main advantages of the Scribbr plagiarism checker is being safe and confidential – it doesn’t add uploaded material to its database or any other service’s databases. Another handy feature that you won’t find in most other plagiarism checkers is a detailed list of matched sources. When you click on a source, you will actually see the part of the text which is similar to yours, not just a link to the page where you need to find that part yourself.
But – you guessed it – Scribbr plagiarism checks aren’t free, or even reasonably priced. Okay, we get it, Scribbr is costly because it’s a reputable, safe and quality service, but what about choice and convenience? These plagiarism checks aren’t even available as pricing plans or amounts of credits. There are no monthly or yearly memberships (why?), and organizations or companies can purchase plagiarism checks in bulk, but individuals can’t – again, why?
Scribbr prides itself in being an equivalent of Turnitin for students, only better. So why should students feel thrown back into the stone age of plagiarism detection, when only separate plagiarism checks were available and they were very expensive? That’s a huge inconvenience! As any student knows, sometimes you may need multiple checks when you have to work on paraphrasing the material and improving your similarity score. So students keep asking if they could at least get multiple checks for the same document (they certainly have a point!) for free, or at a reduced price. But the answer is no.
Variety of payment options is not just a convenience appreciated by many, but an essential feature of any quality service. Scribbr supports both credit cards and some payment methods that are less common for writing services (PayPal, WeChat Pay, AliPay, iDEAL). So it looks like its customers should be happy with the choice – provided they are content with the price, or at least the value they are getting for their money. They aren’t? Why is that?
The prices are calculated depending on the length of your paper and the requested deadline, but they are based on the rate per word, not the number of pages like at many other writing services. The rates start at $0,016 per word for basic proofreading service and 1 week deadline. However, you can select any number of specific pages in a document you want to proofread, including or excluding footnotes, references, etc., which means you can only pay for a part of your paper being edited and proofread, not the entire paper.
This has even been made into an awkward slogan you can see on the Scribbr website, assuring that you ‘never pay for more than necessary’. This is just ridiculous, considering the setup fee of $22.50 being added to the cost of your order, plus the transaction fees you have to pay when making payments. Like it would make sense to pay all those extra fees if you were concerned about only a few pages of your research paper or thesis (you’d probably happily go for a cheaper service). Moreover, it sounds like transaction fees on top of the prices that are rip-offs are necessary for students. As if it wasn’t disappointing enough they have no other option but to pay full price whenever they need additional plagiarism checks for the same paper ($18.95 for any text up to 7,500 words, and ranging from $28.85 to $39.95 for larger papers).
Are students ready to invest this much into proofreading and editing services when they can have their paper written from scratch for the same price or even less? Most of them certainly aren’t, and it would be hard to make a guess what percentage may be. All the more so, considering the entire package of services that go into the price students see when clicking the ‘buy essay’ button elsewhere. These often include unlimited revisions, proofreading, proper referencing, a plagiarism report, discounts on the first and/or next order, and a money-back guarantee.
Scribbr gives you a feeling that you have to pay more with every step you take during the decision-making and order process, while those transaction fees may seem like the last straw, ranging from 2% to 4% of the total amount.
There are two free things offered by Scribbr: the citation generator tool, and the informative articles on different kinds of academic papers, research methods, and plagiarism. Still, loads of such stuff are available elsewhere, and you wouldn’t ever expect it to be paywalled, as it mainly serves promotional purposes. So it isn’t like Scribbr is doing us a huge favor by offering those features for free.
The shortest deadline for proofreading services is 24 hours – at the highest rate, respectively. The other options are 72-hour deadline and 7-day deadline, at lower rates. Many orders are completed and delivered even earlier than these standard timeframes chosen by the customers. Considering that the papers are only proofread, not written from scratch, this doesn’t seem to be miraculous, but it is a distinctive feature of a professional service.
However, for large documents, a 24-hour deadline would be impossible to meet. In such cases, you can choose between two options to complete your order process: extending the deadline or splitting the work between different editors. The finished paper may be delivered in separate parts or as a whole, but you can rest assured your deadline will be met.
Whereas your major disappointment may be expecting the service that expensive to be comprehensive, it isn’t the only daunting thing you can run into on the Scribbr website. While you would expect plenty of guarantees for the customers, there aren’t any except for the vague and sticky Scribbr ‘happiness guarantee’. It has a definition of ‘negotiating’ a solution, such as a free revision or a refund, whenever you aren’t satisfied with the results. You won’t see a 100% error-free editing guarantee either. So, between this and the editing process being sliced up into separate portions, you might have a hard time trying to prove anything if your lower grade gets attributed by the service to the part of editing you haven’t paid for.
The customer support team is multilingual, with eight different phone numbers – 7 country-specific and one for questions from all over the world. You can also contact Scribbr customer support online via live chat from 9:00 to 23:00 CET. According to the customer reviews, the customer support representatives are professional and helpful.
An important thing to be noted is that Scribbr doesn’t add your content submitted for proofreading to any databases. To assure you these aren’t just words, it provides an option to delete uploaded documents from the website after using the Scribbr services, whether you choose proofreading or plagiarism scanning. However, make sure you are satisfied with the results before you do so, because Scribbr customer support won’t be able to accept any complaints regarding the deleted material.
The pricing and the lack of solid guarantees are two discouraging things you encounter when considering using Scribbr. These are the disadvantages of this otherwise reputable, quality, timely and multilingual service. However, many Scribbr customers believe the disadvantages are outweighed by the advantages:
Actually, according to the ISIC website, you can get a 5% discount on the dissertation editing services with your ISIC card, and a €5 discount on the Scribbr plagiarism checker. However, it sounds like a ‘once-only offer’, and there is no similar information found on the Scribbr website. Anyway, dissertation editing service is something you will probably use only once, if ever, so that 5% discount is just about as useful as generous.
It would be great to see some discounts, special offers, or welcome bonuses for new customers. Not that they’d much help some students try the service they can’t afford, but from the customer’s perspective, a service that offers discounts and bonuses is like a person with nice manners. Even the beginner entrepreneurs and marketing specialists know these strategies work both ways, making the users feel happier and rewarded for their orders, while increasing the number of new and returning customers.
Even if the Scribbr team think they are the top of the world and don’t need more customers, offering some discounts would be just nice to the ones they already have as a reasonable way of thanking them for their choice. On the other hand, attracting more customers could be a means of reducing the prices and making students even happier. Moreover, this could render the Scribbr service a more attractive appearance and personality – the one of a friendly helper, not a money-minded mentor.
With all the respect to quality, language variety, and the service’s commitment to meeting the deadlines, which can’t be cheap, the prices could be more affordable, at least in the form of special offers or loyalty rewards. Besides relying on its sound reputation and quality standards, Scribbr could benefit from making an impression of a team that cares about students rather than just about profits. As of now, there is nothing to make a student feel welcomed, relaxed, encouraged and appreciated at Scribbr. Sure, why bother, when the service is reputable already, but that doesn’t resound well with their pledge of making students happy.
With all the respect to quality, language variety, and the service’s commitment to meeting the deadlines, which can’t be cheap, the prices could be more affordable, at least in the form of special offers or loyalty rewards. Besides relying on its sound reputation and quality standards, Scribbr could benefit from making an impression of a team that cares about students rather than just about profits. As of now, there is nothing to make a student feel welcomed, relaxed, encouraged and appreciated at Scribbr. Sure, why bother, when the service is reputable already, but that doesn’t resound well with their pledge of making students happy.Check out top services
My name is Paul Barnes and I am the Founder and Chief Editor of ReviewingWriting. I have spent the past decade researching the ins and outs of the world of professional essay writing. I know exactly what to look for in a good writing service and what are the most common features of bad writing services should be avoided at all costs.
Your review has been sent for moderation!